Community support snapshot architecture.

Example Status

Status

Illustrative

Products

4

Rendered route

Guide

Validation

Docs gates

Architecture Flow

1. IntakeCapture one synthetic community report with product, symptom, maturity label, and redaction state.
2. AttachReference only redacted ObjectDB attachment metadata, not raw reproduction payloads.
3. RouteUse Message Broker as the shape for triage events and reviewer queues.
4. ObserveUse LogDB for redacted telemetry lookup shape without quoting raw logs or traces.
5. CoordinateKeep Concordia scoped to local-alpha coordination markers and diagnostic boundaries.
6. ReviewHand off minimized evidence with product owners, docs QA, security, privacy, and operations reviewers named.

Product Roles

Example Guardrails

Source Files

Example Shapes

These shapes use placeholders and redaction policy fields. They are not API contracts or copy/paste workflows.

{
  "case_id": "case-docs-062-001",
  "source": "community-report",
  "reported_product": "message-broker",
  "summary": "Queue worker received retryable work after a local restart",
  "environment_class": "local-review",
  "maturity_label": "verification-required",
  "attachments": [
    {
      "storage_product": "objectdb",
      "bucket": "support-snapshots",
      "object_key": "cases/case-docs-062-001/redacted-summary.md",
      "payload_policy": "redacted-shape-only"
    }
  ],
  "telemetry": {
    "log_product": "logdb",
    "tenant": "tenant-placeholder",
    "dataset": "support-snapshot",
    "trace_id": "trace-placeholder"
  },
  "routing": {
    "event_product": "message-broker",
    "stream": "community.case.events",
    "queue": "docs-review"
  },
  "coordination": {
    "product": "concordia",
    "scope": "local-alpha-diagnostics-only",
    "cache_key": "case-docs-062-001"
  }
}

Scenario:
Community support snapshot for case-docs-062-001

Example status:
illustrative

Composition summary:
ObjectDB stores a redacted attachment reference.
Message Broker routes shape-only triage events.
LogDB provides a redacted telemetry query shape.
Concordia contributes local-alpha coordination and diagnostic boundaries.

Safe output:
No raw object bodies.
No stream payloads.
No raw telemetry.
No cache values.
No protocol frames.
No credentials.
No private topology.
No customer identifiers.

Reviewer boundary:
The scenario does not prove a runnable cross-product workflow, unified support platform, cross-product transaction, shared identity model, shared retention policy, production deployment, support commitment, availability, performance, scale, security, compliance, or GA readiness.

Review Gates

Evidence

Limits

This example is not a runnable tutorial, product integration test, deployment recipe, unified support platform, cross-product transaction, shared identity model, shared retention policy, support commitment, availability claim, performance claim, scale claim, security claim, compliance claim, or GA readiness claim. Product-specific pages remain the source of truth for exact routes, commands, expected output, compatibility rows, known limits, and evidence status.

Safe Next Steps

• 

  Available: DOCS-057

  Use example strategy

  Review status labels, source layout, page mapping, and review gates before adapting this example.

• 

  Available: DOCS-054

  Classify support evidence

  Route health, metrics, audit, logs, diagnostics, and support handoff evidence through the shared operations guide.

• 

  Available: DOCS-056

  Apply privacy rules

  Use redaction, exclusion, approval, and reviewer rules before sharing support bundle fields.

• 

  Available: DOCS-063

  Review example validation

  Use the manifest gate before changing this illustrative architecture example or promoting its status.